Terms & Conditions

1.About Sherz BigBox#

Sherz BigBox (“Sherz”, “we”, “us” or “our”) is a demand-led commerce and purchasing platform designed to aggregate consumer demand and facilitate the sourcing and fulfilment of everyday household products.

Rather than operating solely as a conventional retail store, Sherz may aggregate the purchasing requirements of members and source products from manufacturers, distributors, wholesalers, suppliers and other approved partners.

Depending on the product, location, availability and applicable commercial arrangements, Sherz may source products directly from manufacturers or through authorised distributors, wholesalers or other suppliers.

2.Definitions#

For purposes of these Terms:

• “Member” means an individual or organisation that has registered for a Sherz membership.
• “Customer” means any person who uses the Platform or purchases products through Sherz, whether or not they are a Member.
• “Shopping List” means the products and quantities saved by a Member through the Platform for potential fulfillment.
• “Order” means a request for products submitted through the Platform and accepted by Sherz.
• “Supplier” means a manufacturer, distributor, wholesaler, farmer, retailer, logistics provider or other third party from whom Sherz sources products.
• “Products” means the groceries, household goods, provisions and other products made available through the Platform.
• “Delivery” means the transportation of Products to a designated delivery location.

3.Eligibility and account registration#

1. 3.1You must provide accurate and complete information when creating an account.
2. 3.2You are responsible for maintaining the confidentiality of your account credentials.
3. 3.3You must notify Sherz promptly if you believe your account has been accessed without your authorisation.
4. 3.4You must not create an account using false information or impersonate another person.
5. 3.5Sherz reserves the right to suspend or terminate an account where there is reasonable evidence of fraud, abuse, misuse or violation of these Terms.

4.Sherz membership#

1. 4.1Certain Sherz services may require an active membership.
2. 4.2Membership provides access to the benefits associated with the membership plan selected by the Member.
3. 4.3Membership fees are separate from payments for Products unless expressly stated otherwise.
4. 4.4Membership does not constitute a commitment by Sherz to provide every Product requested by a Member.
5. 4.5Membership benefits, pricing and applicable conditions may vary depending on the membership plan.
6. 4.6Memberships are personal to the Member and may not be transferred, sold or assigned without Sherz's prior written approval.
7. 4.7Sherz reserves the right to introduce, modify or discontinue membership plans, subject to applicable law and any contractual rights already accrued by Members.

5.Demand-led shopping#

1. 5.1Sherz may operate a demand-led purchasing model in which Members submit their required Products and quantities through the Platform.
2. 5.2Shopping Lists may be aggregated with the requirements of other Members to create consolidated purchasing demand.
3. 5.3Submission of a Shopping List does not automatically constitute a confirmed Order or guarantee availability.
4. 5.4Sherz may use aggregated demand to negotiate purchasing arrangements with manufacturers, distributors, wholesalers and other Suppliers.
5. 5.5Sherz may determine the appropriate sourcing channel for a Product based on availability, quantity, price, location, Supplier terms and other operational considerations.
6. 5.6Sherz may offer substitute Products where the requested Product is unavailable, provided that the applicable substitution terms are communicated to the Customer.
7. 5.7Where a requested Product cannot be sourced, Sherz may cancel that portion of the Order and refund any applicable amount paid for the unavailable Product.

6.Product information and availability#

1. 6.1Sherz makes reasonable efforts to ensure that Product descriptions, images, prices and other information displayed on the Platform are accurate.
2. 6.2Product images are provided for illustrative purposes and actual packaging, colour, size or appearance may differ.
3. 6.3Product availability is subject to Supplier availability and may change without notice.
4. 6.4Sherz does not guarantee that a Product displayed on the Platform will remain available until the Customer completes an Order.
5. 6.5Where an error is identified in Product information or pricing, Sherz may correct the error and, where necessary, cancel or amend the affected Order.

7.Prices#

1. 7.1Product prices displayed on the Platform may change from time to time.
2. 7.2Unless otherwise stated, the applicable price will be the price confirmed to the Customer at the time the Order is accepted.
3. 7.3Sherz may offer Products at prices negotiated through aggregated purchasing or other commercial arrangements.
4. 7.4Membership fees and Product prices are separate unless expressly stated otherwise.
5. 7.5Where applicable, taxes, statutory charges, delivery charges or other fees will be disclosed before payment.

8.Orders#

1. 8.1An Order submitted through the Platform constitutes a request to purchase Products and does not necessarily constitute acceptance by Sherz.
2. 8.2An Order becomes confirmed when Sherz communicates confirmation to the Customer or otherwise accepts the Order through the Platform.
3. 8.3Sherz may reject or cancel an Order where:

• the Product is unavailable;
• the Supplier cannot fulfil the required quantity;
• there is an error in price or Product information;
• payment is unsuccessful;
• the Order appears fraudulent or abusive;
• delivery to the specified location is unavailable; or
• circumstances outside Sherz's reasonable control prevent fulfilment.

1. 8.4Where Sherz cancels an Order after payment has been received, Sherz will process an applicable refund in accordance with its refund policy.

9.Payment#

1. 9.1Customers must pay for Products and applicable charges using the payment methods made available by Sherz.
2. 9.2Payments may be processed through third-party payment providers.
3. 9.3Sherz does not retain Customers' complete payment-card credentials as payment processing is handled by a third-party payment provider.
4. 9.4An Order may not be processed until payment or an agreed payment arrangement has been successfully confirmed.
5. 9.5Sherz reserves the right to decline or suspend transactions where fraud, payment abuse or other suspicious activity is reasonably suspected.

10.Delivery#

1. 10.1Sherz may provide scheduled delivery according to the Customer's location, Order cycle and applicable delivery arrangements.
2. 10.2Delivery dates and time windows communicated by Sherz are estimates unless expressly stated otherwise.
3. 10.3Customers are responsible for providing an accurate delivery address and ensuring that someone authorised to receive the Order is available where required.
4. 10.4Delivery may be delayed by circumstances outside Sherz's reasonable control, including traffic, weather, Supplier delays, road conditions, public disruptions or other operational events.
5. 10.5Additional charges may apply where a Customer requests delivery outside the scheduled delivery arrangements offered under their membership plan.
6. 10.6Where a Customer provides an incorrect address or is unavailable to receive an Order, additional delivery or re-delivery charges may apply.

11.Order receipt and inspection#

1. 11.1Customers should inspect their Products promptly upon delivery.
2. 11.2Customers should report missing, damaged, incorrect or defective Products to Sherz within 24 hours of delivery.
3. 11.3Where appropriate, Sherz may request photographs, videos, delivery records or other information to investigate a complaint.
4. 11.4Sherz may replace, refund or otherwise resolve an eligible complaint in accordance with applicable law and its refund policy.

12.Perishable products#

1. 12.1Perishable Products may be subject to different ordering, storage, delivery and return conditions.
2. 12.2Customers are responsible for storing Products appropriately after delivery.
3. 12.3Perishable Products generally cannot be returned solely because the Customer has changed their mind, except where required by applicable law or where Sherz's applicable policy provides otherwise.
4. 12.4Perishable Products that are damaged, spoiled or otherwise defective upon delivery should be reported within 2 hours of delivery.

13.Returns, refunds and cancellations#

1. 13.1Customers may request cancellation of an Order before the Order reaches the applicable processing stage.
2. 13.2Once an Order has been procured, packed or dispatched, cancellation may no longer be possible.
3. 13.3Refund eligibility depends on the circumstances of the cancellation, return or complaint.
4. 13.4Where Sherz is responsible for an incorrect, defective or materially damaged Product, Sherz may provide an appropriate replacement or refund, subject to applicable law.
5. 13.5Refunds will generally be made using the original payment method or another method agreed with the Customer.
6. 13.6Refund processing times may depend on the payment provider or financial institution involved.

14.Suppliers and third-party products#

1. 14.1Products available through Sherz may be sourced from third-party Suppliers.
2. 14.2Sherz will take reasonable steps to work with reputable Suppliers.
3. 14.3Product quality, packaging, labelling and regulatory compliance may depend on the relevant manufacturer or Supplier.
4. 14.4Nothing in these Terms excludes or limits any rights or remedies that a Customer may have under applicable Nigerian law.

15.Promotions and referrals#

1. 15.1Sherz may offer promotions, discounts, referral benefits, credits or other incentives from time to time.
2. 15.2Promotional offers may be subject to separate terms and conditions.
3. 15.3Unless otherwise stated, promotions cannot be combined or exchanged for cash.
4. 15.4Sherz may withdraw or modify a promotion where reasonably necessary, subject to applicable law.
5. 15.5Referral benefits may only be awarded where the applicable referral requirements have been satisfied.

16.Acceptable use#

Customers must not:

• use the Platform for unlawful purposes;
• provide fraudulent or misleading information;
• attempt to gain unauthorised access to the Platform;
• interfere with the operation or security of the Platform;
• use automated systems to abuse or overload the Platform;
• submit fraudulent Orders;
• misuse promotional offers;
• resell membership benefits without authorisation; or
• engage in conduct that may harm Sherz, its Members, Suppliers or delivery partners.

17.Intellectual property#

1. 17.1All trademarks, logos, designs, text, graphics, software, databases and other intellectual property displayed on the Platform are owned by or licensed to Sherz or its relevant licensors.
2. 17.2Customers may use the Platform for personal or authorised business purposes only.
3. 17.3No content from the Platform may be copied, reproduced, modified, distributed or commercially exploited without prior written permission.

18.User-generated information#

1. 18.1Where Customers submit reviews, feedback, suggestions, comments or other content to Sherz, they grant Sherz permission to use that content for legitimate business purposes, subject to applicable law.
2. 18.2Customers must not submit content that is unlawful, defamatory, misleading, abusive or infringes the rights of another person.

19.Privacy and personal data#

1. 19.1Sherz may collect and process personal information necessary to provide its services.
2. 19.2Personal information may include contact details, delivery information, Order history, payment-related information and other information necessary to operate the Platform.
3. 19.3Sherz will process personal information in accordance with applicable Nigerian data protection laws and its Privacy Policy.
4. 19.4Customers should review Sherz's Privacy Policy for information about how personal data is collected, used, stored and protected.

20.Limitation of liability#

1. 20.1Sherz will take reasonable care in providing its services.
2. 20.2To the extent permitted by applicable law, Sherz will not be responsible for losses arising from circumstances beyond its reasonable control.
3. 20.3Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited under applicable law.
4. 20.4Nothing in these Terms is intended to remove or reduce any statutory consumer rights available to Customers.

21.Events outside our control#

Sherz will not be responsible for failure or delay caused by circumstances beyond its reasonable control, including:

• natural disasters;
• severe weather;
• traffic disruption;
• civil disturbance;
• industrial action;
• government restrictions;
• infrastructure failures;
• telecommunications or internet failures;
• payment-system failures;
• Supplier failures; or
• other events that could not reasonably have been prevented or anticipated.

22.Suspension or termination#

1. 22.1Sherz may suspend or terminate access to an account where the Customer materially breaches these Terms.
2. 22.2Where appropriate, Sherz may provide notice and an opportunity to resolve the breach.
3. 22.3Termination does not affect rights or obligations that arose before termination.

23.Changes to these Terms#

Sherz may update these Terms from time to time to reflect changes in its services, business operations, technology or applicable law.

The updated Terms will be published on the Platform with the applicable effective date.

Continued use of the Platform after the effective date of updated Terms may constitute acceptance of the updated Terms, to the extent permitted by applicable law.

24.Governing law and dispute resolution#

These Terms shall be governed by the laws applicable in the Federal Republic of Nigeria.

Sherz encourages Customers to contact its customer service team first so that complaints or disputes can be resolved promptly.

Where a dispute cannot be resolved through customer service, the parties may pursue any applicable mediation, arbitration or judicial remedy available under Nigerian law.

Nothing in this section prevents a Customer from exercising any statutory rights available to them.

25.Customer support#

For questions, complaints, Order issues or other enquiries, Customers may contact Sherz through:

• Phone/WhatsApp: +234 904 956 1579
• Website: www.sherzbigbox.com
• Business Address: 22, Adenuga Street, Harmony Estate, Ifako Gbagada

26.Entire agreement#

These Terms, together with the Privacy Policy, Refund Policy, Membership Terms and any other policies expressly incorporated into them, constitute the agreement between the Customer and Sherz regarding use of the Platform.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.