Refund Policy

1.How refunds work#

Because you approve every draft before paying, most problems are caught before any money moves. This policy covers what happens when something still goes wrong after you have paid.

2.Grocery orders#

If an item in a paid order is missing, damaged, spoiled, or not what you approved, tell us within 48 hours of delivery or collection. We will offer a refund for that item or a replacement in your next delivery.

• Items we could not supply are refunded automatically, and you do not need to ask.
• Perishables such as produce, dairy, and frozen goods must be reported on the day of delivery.
• A photo of the problem helps us resolve it faster.

3.What we cannot refund#

• Items that arrived as approved and in good condition but are no longer wanted.
• Perishables reported after the delivery day.
• Price differences between cycles, which are shown on every draft before you approve it.

4.Cancelling a paid order#

You can cancel a paid order for a full refund until it is packed. The order page shows when packing starts. After that, we cannot cancel it, but the order refund rules above still apply.

5.Membership fees#

If you change your mind within 7 days of paying for a membership and have not placed an order in that time, we will refund the full fee.

After 7 days, or once you have placed an order, the fee for the current period is not refundable. Your membership stays active until the end of the period you paid for.

6.How to request a refund#

• Open the order in Orders and choose the item that has a problem, or email us.
• Tell us what went wrong and attach a photo if you can.
• We reply within one working day with a decision.

7.When you'll receive it#

Approved refunds go back to the card or account you paid with, through Paystack. Most banks show the refund within 5 to 10 working days. If it has not arrived after that, contact us and we will send you the Paystack reference to follow up with your bank.